How door to door delivery between the UK and Lithuania works

Step 1: Check that we cover your address

In Lithuania, we collect and deliver across the country. In the UK, we cover London and many other areas of England. Before you book, enter the UK address or postcode in our address checker. It compares the address with our service area and gives you an instant answer. If the checker cannot find your address, call us and we will check it manually.

Step 2: Pack the parcel

Pack your items in a strong box or suitcase, with fragile things wrapped and padded and no loose space inside. Make sure there is nothing on our prohibited list, such as alcohol, tobacco, medicines or money. Weigh the parcel roughly so you know whether it is small, medium or large: up to 1 kg, 1 to 30 kg, or 30 to 35 kg.

Write the recipient's name, full address with postcode and phone number on the box. If you send several boxes, number them.

Step 3: Book online or by phone

Fill in the order form on our website. You will need the sender's and recipient's names, phone numbers, addresses and postcodes, the number of packages and any useful notes, such as a gate code or a fragile item. Choose a suitable sending date from the schedule shown on the form. If you prefer, call us on the UK or Lithuanian number and we will take the booking over the phone.

You can book a collection for someone else, for example your parents in Lithuania. Just enter their details as the sender.

Accuracy matters more than speed here. Double-check the phone numbers, because we use them to call both the sender and the recipient. Add flat numbers, entrance codes and any access notes, such as a gate, a narrow lane or a building with a concierge. The better the details, the smoother collection and delivery will be.

Step 4: We confirm and agree the time

After you submit the form, we contact you to confirm the details, the price and a convenient collection time. Payment terms are agreed in advance, so you know exactly what you pay and how. If anything in the booking is unclear, we sort it out now rather than on the doorstep.

Step 5: Collection from the door

Our driver calls before arriving and collects the parcel from the agreed address. There is no need to print labels or take anything to a shop. For larger items, the driver can help with loading if this has been agreed in advance.

If you cannot be at home, someone else can hand over the parcel for you, such as a neighbour, a family member or a colleague at work. Just tell us their name and phone number when we agree the time. Have the parcel sealed and labelled before the driver arrives, so the handover takes only a minute.

Step 6: The journey

Your parcel travels on our regular weekly route between England and Lithuania, with our own team responsible for it all the way. Delivery usually takes 3 to 7 days, depending on the route and schedule, and our rules set a maximum of 9 days from collection except in unforeseen circumstances. Because the parcel is not passed between several carriers, there is always someone who knows where it is.

If you have a question while the parcel is on the road, call us on the UK or Lithuanian number. You speak to the team that is carrying your parcel, in Lithuanian or English.

Step 7: Delivery to the recipient

Before delivery, we call the recipient to agree a time when somebody will be at home. The driver hands the parcel over in person. That is the moment the box of rye bread reaches London, or the Christmas presents reach a grandmother in a village near Alytus.

If you need to send something back, the same process works in the opposite direction, at the same prices.

• Small parcel up to 1 kg: from £30 or €30
• Medium parcel 1 to 30 kg: from £40 or €40
• Large parcel 30 to 35 kg: from £45 or €45
• Central London zone 1: plus £10 or €10