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Important information

Parcel carriage rules

Before sending a parcel, you must read the list of prohibited items, the sender's responsibilities and the “Siuntų Bitė LTD” terms of service.

Prohibited items Responsibilities
Check what's in your parcel The sender is responsible for making sure the parcel contains no prohibited or improperly packed items.

In short: what can't be sent?

You may not send tobacco, alcohol, weapons, prescription medicines, narcotic substances, money, valuables, or dangerous items or items that require a permit.

Prohibited items

What can't be carried?

List of items that “Siuntų Bitė LTD” prohibits from carriage.

Make sure your parcel does not contain:

These items are not accepted for carriage.

  • Tobacco products.
  • Alcoholic drinks.
  • Weapons or weapon parts, ammunition, explosives or explosive substances, including fireworks.
  • Prescription medicines, even with a prescription.
  • Narcotic and psychotropic substances.
  • Money or securities.
  • Precious metals, gemstones, antiques.
  • Toxic or corrosive substances.
  • Items which, under applicable law, require special permits or particular conditions for carriage.
  • Items which, by their nature or properties, could damage other parcels or endanger people's safety and health.
Responsibilities and rights

“Siuntų Bitė LTD” responsibilities

Important terms on parcel inspection, delivery, prohibited items and compensation.

01

Prohibited contents

“Siuntų Bitė LTD” accepts no liability for parcels that, intentionally or unintentionally, contain items prohibited from carriage.

02

Delivery time

A parcel is delivered within no more than 9 days from the day of collection, except in unforeseen circumstances.

03

Right to inspect

If there is any suspicion of prohibited items, the company has the right to inspect the contents of the parcel during carriage.

  • “Siuntų Bitė LTD” has the right to take the necessary safety measures if prohibited contents are found in a parcel.
  • If prohibited items are found, the sender must compensate “Siuntų Bitė LTD” for all losses incurred as a result.
  • “Siuntų Bitė LTD” is not liable for parcels confiscated by officials during border control or at any other time if they contained prohibited items.
  • If a parcel is damaged or lost, compensation of up to 100 EUR per parcel is available, regardless of the number of items sent.
  • If the value of a parcel exceeds 500 EUR, the customer must give written notice before sending and provide a detailed list of the parcel's contents by email to info@siuntubite.lt.
  • If no information is provided about a parcel worth more than 500 EUR, “Siuntų Bitė LTD” reserves the right not to pay compensation.
  • It is recommended that such parcels be additionally insured through third-party insurance companies.
  • “Siuntų Bitė LTD” is not liable for the value of a parcel's contents, indirect or incidental losses, loss of income or any other damage arising from damage to, loss of or delay of a parcel.
Sender and recipient

Sender and recipient responsibilities

The sender is responsible for proper packing, accurate information and the parcel's suitability for carriage.

Sender's responsibility

Items must be packed safely and properly.

  • The sender agrees that they alone are responsible for packing the items properly.
  • The sender will have no claim if the contents of the parcel are damaged due to improper packing.
  • “Siuntų Bitė LTD” is not liable for parcels that have not been customs-cleared — the sender bears full responsibility.

Recipient's responsibility

Unloading or carrying items inside must be arranged in advance.

  • The recipient must arrange the unloading of the freight or parcel if special equipment is required.
  • If a carry-in service is needed, “Siuntų Bitė LTD” must be informed in advance.
  • The fee for unloading or carrying in a parcel is not included in the carriage price.
Fragile and sensitive items

What must be packed especially securely?

These items must be carried in their original packaging with the original protection against environmental damage.

01

Screens

TVs, computer monitors or other screens.

02

Electronics

Video cameras, cameras and mobile phones.

03

Breakable items

Ceramics, light bulbs, light fittings, glassware, vases, mirrors, windows and sheets of glass.

Food products

Our vehicles are not suited to frozen or temperature-sensitive food.

“Siuntų Bitė LTD” vehicles are not specially adapted for carrying food products and have no refrigeration equipment. The sender takes full responsibility for which food products they send and how they are packed, especially if the products are sensitive to temperature changes, such as meat or dairy products.

Any questions?

Check before you send

If you're not sure whether a particular item can be sent, get in touch before you book. That way you'll avoid problems and extra costs.

UK +44 7467 561 423 LT +370 630 588 85 @ siuntubite@gmail.com
Parcels LT ⇄ UK

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