Skip to content
GET A PRICE
Customer help

FAQ

Frequently asked questions about parcels, freight, removals, prices, documents and how delivery works.

Have a question? Can't find the answer? Call or message us.

Door to door

We collect and deliver parcels and belongings at the address that suits you best.

LT ⇄ UK

We run the Lithuania — England — Lithuania route and cover all of Europe.

Safe transport

We transport your belongings responsibly, carefully and safely.

FAQ

Customer questions

Everything worth knowing before you book a parcel, freight or removal service.

The price depends on the volume of belongings, the route, urgency, loading conditions and whether extra help is needed. The quickest way to get a price is to call or message us with a short description of what needs moving.

We can often collect within 1–3 days. Delivery between England and Lithuania usually takes about 3–7 days, depending on the route, schedule and size of the order.

You contact us and we discuss the volume of belongings, addresses, dates and any help you need. Then we agree the price, come to collect your belongings, transport them safely and deliver them to your door.

Yes, we advise you and help you understand which documents you may need. This depends on the type, quantity and value of the items and on the route.

Guide prices: small parcel up to 1 kg — from €/£30, medium parcel 1–30 kg — from €/£40, large parcel 30–35 kg — from €/£45. The final price may vary depending on the address and the parcel itself.

Yes, an extra €/£10 charge may apply to central London (Zone 1). This covers the extra time, traffic and more difficult access.

Yes. Door to door is our core principle. We collect your parcel or belongings from the agreed address and deliver them to the recipient at the agreed place.

Yes, our drivers can help with loading and unloading when needed. If items are very heavy or bulky, or need to be carried up or down stairs, it is best to discuss this in advance.

Yes, we can transport furniture, household appliances, tyres, car parts, motorbikes, quad bikes and other larger items. The price depends on size, weight and route.

Your parcel should be packed firmly and securely. We recommend using boxes, bubble wrap and packing tape, and clearly marking fragile items. The better it is packed, the safer the journey.

You cannot send prohibited, dangerous, illegal, flammable, explosive or otherwise unsuitable items. If you are unsure about a particular item, please check with us before booking.

Payment terms are agreed individually for each service. Usually, the price and payment method are agreed before collection, so everything is clear in advance.

No. The full van price depends on the route, the amount and volume of belongings, and loading and unloading conditions. Guide prices start from £/€800, but the final price is calculated individually.

Yes. Before we arrive, we agree a time and contact you, so you can get ready to hand over your parcel or belongings.

Yes. We provide international removals within Europe. We can move your belongings not only between Lithuania and England, but also to other European countries by individual arrangement.

01

Message or call us

Tell us briefly what needs moving, from where and to where.

02

We agree the price

We assess the parcel size, route and timing, and send you a quote.

03

We collect and deliver

We arrive at the agreed time, collect your items and deliver them to the door.

Still have a question?

Ask us directly

Didn't find your answer? Send us your question – we'll reply as soon as possible, usually the same working day.